Privacy Policy

1. Purpose of the Policy

This Policy defines how VINPROP FZ-LLC (hereinafter referred to as "VINPROP", "we", "our website") collects, uses, stores, and protects users' personal data.

The Policy applies to all users of the website, CRM system, chatbot, and other VINPROP services.

2. Who We Are

VINPROP FZ-LLC (UAE) is the owner and operator of the VINPROP.vn website, as well as the data controller responsible for processing users' personal data.

For users located in Vietnam, data processing is carried out jointly with VINPROP Vietnam Co., Ltd., which acts as the local data operator in accordance with Decree 13/2023/ND-CP.

3. What Data We Collect

We may collect the following categories of data:

1. Information provided by the user:

• first name, last name, email address, phone number;
• country of residence, language, real estate preferences;
• messages sent through feedback forms, chatbot, WhatsApp, or email.

2. Automatically collected data:

• IP address, device type, browser, interface language;
• cookie data (see Cookie Policy);
• visit and action statistics on the website (via Google Analytics and similar tools).

3. Data from external sources:

• information from advertising campaigns on Google, Facebook, YouTube;
• data provided by partners (e.g., developers or agents).

4. Purposes of Data Processing

We use personal data to:

• provide real estate consultations and VINPROP services;
• respond to user inquiries and support transactions;
• improve website functionality and personalize content;
• conduct marketing and analytics (within legal limits);
• comply with legal obligations and protect company rights.

5. Legal Basis for Processing

Data processing is carried out based on:

• user consent, expressed when filling out forms, using the website, or chatbot;
• contractual relations — if the user requests consultation, transaction, or service;
• legitimate interests of VINPROP — for analytics, fraud prevention, and website optimization;
• legal obligations under UAE and Vietnamese laws.

6. Data Sharing with Third Parties

VINPROP may share data with:

• technology partners (Google, Meta, KommoCRM, Fireflies, OpenAI, etc.) — only to the extent necessary to provide services;
• Vietnamese office VINPROP Vietnam Co., Ltd. — for client communication, meeting arrangements, and transaction support;
• legal and financial partners — upon client request (e.g., when processing a purchase).

We do not sell or transfer data to third parties without user consent.

7. International Data Transfer

Your data may be processed on servers located outside your country, including UAE, Singapore, and Vietnam.

We take all reasonable measures to protect data in accordance with GDPR and UAE Data Protection Law (2021).

8. Data Retention Period

Personal data is retained for up to 5 years from the last interaction of the user with VINPROP.

Upon achieving the processing purpose or upon user request, data is deleted or anonymized.

9. User Rights

The user has the right to:

• request a copy of their personal data;
• demand correction, restriction of processing, or deletion;
• withdraw consent to data use;
• file a complaint with the relevant regulatory authority.

To exercise your rights, send a request to info@vinprop.vn — a response will be provided within 30 calendar days.

10. Data Protection

VINPROP implements technical and organizational protection measures, including:

• data encryption during transmission and storage;
• restricted access to personal data;
• two-factor authentication for administrators;
• regular security audits and data backups.

11. Use of Data for Marketing

With your consent, VINPROP may use contact information to send:

• analytical reviews of the real estate market;
• offers for new projects and promotions;
• invitations to webinars and events.

You can unsubscribe at any time by clicking the "Unsubscribe" link in the email or sending a request to info@vinprop.vn.

12. Links to Third-Party Websites

Our website may contain links to external resources (developers, agencies, banks).

VINPROP is not responsible for the privacy policies of third-party websites.

We recommend reviewing their terms before use.

13. Changes to the Policy

VINPROP reserves the right to update this Policy.

The date of the last update is indicated at the beginning of the document.

Users will be notified of significant changes via the website.

14. Contacts

📍 VINPROP FZ-LLC

IFZA Properties, Dubai Silicon Oasis, Dubai, UAE

📍 VINPROP Vietnam Co., Ltd.

Ho Chi Minh City, Vietnam

📧 info@vinprop.vn

🌐 https://vinprop.vn